How To Spa Polcies & Etiquette | Detroit Lakes Day Spa

How To Day Spa

Spa Policy & Etiquette

Whether this is your first time to a day spa or your one hundredth. It is always a good idea to know what to expect before you get to your spa appointment, so you won’t be stressed out about it. At The Spa Within we want you to de-stress and relax, so we have put together a few FAQs to answer some of our most common questions about spa policies and etiquette. Of course, if you don’t see your question answered here, please call us at 218-847-1895 and one of our friendly trained client service staff will be happy to answer any questions you may have.

What is the gratuity policy?

Our services do not include taxes or gratuities. In appreciation for outstanding services, gratuities may be given to the staff at your discretion. Standard gratuity is 15 – 20% of the original (non- discounted) spa treatment price. For groups of 3 or more, please add 15% gratuity to your bill. Our Wellness Coordinator at the front desk will be delighted to assist you.

Do you offer gift cards?

Yes, gift cards are available for purchase. You can purchase those in person at The Spa Within or over the phone. Gift Cards may be used towards services or retail products.

What forms of payment do you accept?

We accept Master Card, Visa, Discover, American Express and cash.

What if I need to cancel my appointment?

To reschedule or cancel your appointment, as a courtesy to other guests and therapists, please let us know 24 hours in advance to avoid being charged for your scheduled appointment. Please note if you arrive late for your appointment, you will be charged as reserved & it will end as scheduled to prevent delaying the next scheduled guest.

How early should I arrive for my spa service

Please arrive at least 30 minutes prior to your scheduled appointment to allow time to check in, enjoy a steam shower if desired, and to start the relaxation process. Please turn off cell phone upon entering the spa.

Am I required to totally disrobe during my treatment?

Our therapists are highly trained professionals and will drape you discreetly and protect your privacy at all times. Undergarments are preferred.

What should I wear?

A locker, plush robes, sandals, towels, amenities and hair dryers are provided at The Spa Within for all guests receiving treatments. Hotel guests, please leave jewelry and other valuables in your room. Our day guests are responsible for any items left in the locker room. In your best interest, please leave your valuables at home.